Development and validation of a satisfaction measure of outpatient care for people living with AIDS

Abstract

Objective: Develop and validate a measure of satisfaction of outpatient care for people living with acquired immunodeficiency syndrome, as well as assess the satisfaction with the quality of outpatient service provided to these users. Method: This is a methodological study, conducted in a hospital of infect-contagious diseases in Brazil. The sample was composed of 626 people living with AIDS and 56 specialists. As an instrument of data collection using an instrument developed for this study. A factor analysis was tested by calculating the index of Kaiser-Meyer-Olkin (KMO), inspection of the correlation matrix of the items and the test of sphericity of Bartlett . Results: The main indicators listed form: to availability of anti-retroviral drugs and laboratory tests, physical structure, respect for privacy, relationships, timing, chance to complain, quality of actions received support offered, communication, ease of access, attendance and reception schedules. The measure of service satisfaction demonstrated factor ability indication of the array with a resolution to a single factor (alpha = 0.963) and variance explained of 71.7%. There was a significant difference only to the place of origin of the patient, and those from the State more dissatisfied. Conclusion: The evaluation of satisfaction proved a strategy planning and evaluation of health services in the pursuit of improving quality of care for patients with a diagnosis of AIDS. Keywords: HIV, acquired immune deficiency syndrome, evaluation of health services, patient satisfaction, quality of health care.