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Abstract
The aim of the study is to develop technologies for operational management of processes and projects that increase the efficiency of medical organizations by replicating automated systems of “hyperresonant solutions” and monitoring achievements to improve activities aimed at improving the quality and availability of medical care. The object of researching the control mechanism is represented by 104 medical organizations of primary care, introducing lean technologies. The study of the current state of accessibility, satisfaction and quality of medical care was carried out by the method of direct observation and timing of receiving medical services by patients. To ensure the optimization of management on the basis of materials characterizing the current state of accessibility, satisfaction and quality of medical care, it was supposed to form a process model of the organization, including a classifier of activities. The use of a system analysis matrix, MS Excel tables and hyperlinks contributed to the definition of priorities and the development of improvement projects, which ensured the formation of management algorithm for the organization development.
Highlights
The health of citizens, as a social-and-economic category, predetermines and forms the labor potential of society, representing the most important element of the country's national wealth [1].The priority tasks of health care include the solution of issues of accessibility and quality of medical care, the development of a preventive direction, and an increase in the efficiency of the activities of medical organizations [2].The purpose of organizing medical care is to ensure the quality and availability of its provision and receipt
The aim of the study is to develop technologies for operational management of processes and projects that increase the efficiency of medical organizations by replicating automated systems of "hyperresonant solutions" and monitoring achievements to improve activities aimed at improving the quality and availability of medical care
To ensure the optimization of management on the basis of materials characterizing the current state of accessibility, satisfaction and quality of medical care, it was supposed to form a process model of the organization, including a classifier of activities
Summary
The health of citizens, as a social-and-economic category, predetermines and forms the labor potential of society, representing the most important element of the country's national wealth [1].The priority tasks of health care include the solution of issues of accessibility and quality of medical care, the development of a preventive direction, and an increase in the efficiency of the activities of medical organizations [2].The purpose of organizing medical care is to ensure the quality and availability of its provision and receipt. The priority tasks of health care include the solution of issues of accessibility and quality of medical care, the development of a preventive direction, and an increase in the efficiency of the activities of medical organizations [2]. Nowadays a number of problems require reflection and solution in medicine [3]. The presence of long queues at the registry, nursing post, low patient satisfaction with the organization of medical care negatively affect the provision of medical care [4,5]
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