Abstract
BackgroundResponsible beverage service (RBS) training designed to improve the appropriate service of alcohol in commercial establishments is typically delivered in workshops. Recently, Web-based RBS training programs have emerged. This report describes the formative development and subsequent design of an innovative Web-delivered RBS program, and evaluation of the impact of the program on servers’ knowledge, attitudes, and self-efficacy.MethodsFormative procedures using focus groups and usability testing were used to develop a Web-based RBS training program. Professional alcohol servers (N = 112) who worked as servers and/or mangers in alcohol service settings were recruited to participate. A pre-post assessment design was used to assess changes associated with using the program.ResultsParticipants who used the program showed significant improvements in their RBS knowledge, attitudes, and self-efficacy.ConclusionsAlthough the current study did not directly observe and determine impact of the intervention on server behaviors, it demonstrated that the development process incorporating input from a multidisciplinary team in conjunction with feedback from end-users resulted in creation of a Web-based RBS program that was well-received by servers and that changed relevant knowledge, attitudes, and self-efficacy. The results also help to establish a needed evidence base in support of the use of online RBS training, which has been afforded little research attention.
Highlights
Effects of Alcohol Who Not to to Responsible beverage service (RBS) ServeProblem Prevention Skills and Resources Knowledge Test For ManagersAlcohol safety Alcohol content of and the different drinks customerCarding proceduresOregon DUII laws and Carding liability for intoxicated drivingAlcohol metabolism and developmentState Systems for Regulating AlcoholAlcohol safety What affects blood and business alcohol contentRefusing service to underage customers
Formative development process and program design Interdisciplinary team Initial project development meetings were convened for a multidisciplinary team composed of individuals from Deschutes Research, Inc., InterVision Media, and Oregon Research Institute to generate ideas regarding the design, development, and evaluation of a Web-based RBS training program
The team had been previously involved in a Phase I Small Business Innovation Research (SBIR) research program that developed and tested a portion of the full RBS Web-based program that is described in this report
Summary
Effects of Alcohol Who Not to to RBS ServeProblem Prevention Skills and Resources Knowledge Test For ManagersAlcohol safety Alcohol content of and the different drinks customerCarding proceduresOregon DUII laws and Carding (video) liability for intoxicated drivingAlcohol metabolism and developmentState Systems for Regulating AlcoholAlcohol safety What affects blood and business alcohol contentRefusing service to underage customers. Naimi and colleagues [3] found that over half of binge drinkers drinking in bars, clubs and restaurants participated in drunk driving and that they consumed an average of 8.1 drinks and over 25% of them consumed more than 10 drinks. RBS certification is typically required for new servers and periodic (often annual) recertification is required Another 19 states have voluntary laws that promote RBS training through incentives such as penalty abatement. Web-based RBS training programs have become more widely available
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