Development and Implementation of Point of Sale System (POS): Profitability Measurement for Retail Business

Abstract

This study focused on the notification features through screen pop-ups of overdue payments and out of stock items as an innovation of the Point-of-Sale (POS) system. The developed system brings satisfaction to a retail enterprise. The researcher utilized the Microsoft Visual Studio 2012 with Microsoft SQL Server 2005 database. The model was evaluated using the ISO/IEC 25010:2011 standard. This study applied the developmental evaluative design, an approach that supports innovation researches. The evaluation of the performance of the existing system and the developed software were evaluated using a structured questionnaire. The research instrument was validated by an IT Expert to ensure the questionnaires’ validity. The target clients of the study served as the respondents to achieve the purpose of the software, specifically, the owner and the cashier of the business. The quality in use model (i.e., effectiveness) and product quality model (i.e., usability, performance efficiency) were used to assess the quality of the new system. Results revealed that the new software provides efficient performance in monitoring overdue balance and out of stock items. The findings of the study leads to the conclusion that embracing technological advancement can improve the whole business operation. Retailers who deal with credit transactions must use the system to have close monitoring of the overdue payments.