Developing training and qualification systems for airline workers to achieve a quality career

Abstract

Purpose – This paper aims to evaluate the current status of training systems decided by international civil aviation organizations for the purpose of indicating the extent of their effectiveness in achieving the Quality of Working Life in airlines and air hospitality, and then to present a proposed scenario that modifies this situation in favor of increasing employee satisfaction rates. Design/methodology/approach- The Evaluative Descriptive Research was used in studying the current status of training systems at Egypt Air, and using the Deductive Method to design a proposed concept that would achieve a Quality of Working Life. Findings –The study came to accept the hypothesis that the proposed perception that is based on amending the current status of training systems works to achieve a Quality of Working Life with a large confidence rate and an explanatory force approaching 99% based on the responses of the research sample.