Abstract
The global financial services business is undergoing an astounding transformation due to consolidation of major providers, competition from new players, and changing consumer preferences. To survive and prosper in this new environment, financial services organizations must invest today in the development of their future leaders. The objective of this paper is to briefly explore some aspects of study and experience crucial to the development of successful leaders of financial services organizations in the beginning of the twenty-first century. Many of the ideas and examples in this paper have come from six years' involvement with on-campus education programs for executives from financial services firms around the world at the Wharton School of the University of Pennsylvania. The content of this paper does not represent the views of the Wharton School nor the views of the insurance institutes in the United States who sponsored these programs.
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