Developing Smart Services to Smart Campus

Abstract

Purpose This paper aims to explore smart facilities services in the context of university campus by aiming to understand how the service development processes can be classified. Design/Methodology/Approach The qualitative study is based on literature review about smart facilities services and a case study about developing visualisation, data and smart service in one building in Finnish campus. The case study data were gathered by diverse methods and analysed by content analysis. Findings Three smart facilities service processes were identified: experience processes for users, data-based service processes and technology processes. All the processes require more than only technocratic approach. Research Limitations/Implications Single case study without longitudinal data gathering is not strong in terms of generalisation. Practical Implications The process classification can help different stakeholders to identify their role and tasks in smart facilities service development. Originality/Value The research aims to understand how to develop smart services in addition to more investigated topic what the services include.