Developing Reflective Practice in Information Systems Development: Further Progress on the Gestation of an Evaluative Framework

Abstract

It is argued in this paper that evaluative activities in relation to systems development have traditionally focussed on the financial worth of the product. This approach has excluded the appraisal of important issues such as the process for building the product, the performance of the systems development team, the methods used and the organisational impact of the implemented System. In response to the traditional approach, which is skewed towards quantification techniques, a three stage framework is proposed. The three stages are iterative. The first being concerned with establishing an appropriate focus and resolution level for the evaluation, the second uses a control model to identify relevant outputs, appropriate sensors and comparators and performance criteria. The third is about selecting more sophisticated paradigms for assessing processes and their outputs. It is contended that although the specific focus of this paper is systems development, the framework could be used in any organisational context where products and services are developed and produced.