Abstract

Part 1 Concepts: quality development - part of a changing culture of care in personal social services business and professional approaches to quality improvement - a comparison of their suitability for the personal social services quality management in Finland - problems and possibilities quality in personal social services - the developing role of user involvement in the UK. Part 2 Methods: professionals and quality initiatives in health and social services measuring quality in personal social services towards a new client orientation through continuous improvement combining client interests with professionalism in the organization quality management and quality assurance in residential and nursing home care in Britain and Germany user-centred performance indicators for inspection of community care in Scotland - developing a framework. Part 3 Cases and comments: quality assured or quality compromised?, developing domiciliary care markets in Britain rationality and management in public care services quality by users' influence and involvement in Denmark - the logical development of social services the city of Stockholm's awards for good quality quality in home care and nursing? promoting quality of life for older people in institutions some national and local quality strategies in Finland quality of care - on whose terms? quality measurements and some unintended consequences - can quasi-quality be a consequence of quality standards?.

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