Developing maturity levels for flood resilience of businesses using built environment flood resilience capability areas

Abstract

The inability of organisations to adequately assess climate risk, understand and execute necessary actions contribute significantly to the increase in economic loss from disasters. This is a threat to business resilience and sustainability of the society. Hence, resilience capabilities of organisations need to be improved, and there should be a way of assessing these capabilities. This paper focuses on the methodology adopted and the maturity model produced by utilising Capability Maturity Model (CMM) concept to develop a capability maturity assessment method for built environment flood resilience of micro, small and medium-sized enterprises (MSMEs). Capability areas obtained from literature were refined and carefully mapped to maturity level characteristics obtained from studies on capability maturity, and a conceptual model was produced. The conceptual model was subsequently refined and validated via expert forum and case studies. The study produced a maturity model for assessing flood resilience capability maturity of businesses, and technically provides an outline of steps for improving flood resilience of business premises.