Developing, Implementing, and Evaluating a Web Interface in the Field of E-Government

Abstract

For the purpose of good and trustworthy management of information for the government, responsible for the justice domain, the research institute was requested to build a monitor that makes it possible to periodically monitor data flows within as well as between organizations of the justice domain. The aim of this monitor is to get insight into the performance and possible bottlenecks in the criminal justice domain. An important component of the monitor is a Web interface. The Web interface should be user friendly and, more importantly, facilitate policy makers to interpret the data flows in the justice domain. To meet with this facilitation, the authors created a fixed set of variables for the interface that minimizes misinterpretation of the data. In this chapter, they describe how they managed to develop and implement the Web interface. Additionally, the authors illustrate how the Web interface works in practice and describe how they managed to evaluate the Web interface on usefulness and satisfaction.