Abstract
Measurement of customers’ perceptions of service quality is crucial to successful service management This article focuses on the measurement of service quality in Colorado’s transportation system, including all transportation modes, transportation infrastructure issues, and special emphasis on public transportation in metropolitan areas. It discusses quantitative and qualitative approaches to transportation service quality measurement. The study also contrasts the results of quantitative and qualitative measurements and methodologies for assessing transportation service quality. Finally, the paper offers recommendations for the use of these methodologies by transportation planners, especially those operating in the public transportation sphere.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
