Abstract
Nowadays most of the public sector organisations are implementing a knowledge management system (KMS) to assist the systematic creation and sharing of their knowledge resources. The recent technological needs, collaboration and cooperation among public sector organisations (PSO) serve a vital role in the development of knowledge management systems (KMS). However, in order to establish a successful and standardised collaborative KMS amongst Malaysian PSO (MPSO), proper governance needs to be in place. The aim of this study is to identify governance components for collaborative KMS (CKMS). Accordingly, the journal articles published within the period 1998-2013 were identified and analysed. The articles were sourced mainly from Knowledge Management Research & Practice, Science Direct, Emerald, MIS Quarterly, as well as from some other academic databases. Keywords used during the literature search were “governance”, “knowledge management system”, “collaboration”, “collaborative knowledge management system”, “knowledge sharing” and “knowledge management governance”. Moreover, expert opinion from the public sector expert teams and academic experts was also acquired from several consultation sessions to ensure that the components obtained from the readings meet the requirements of KMS collaborations. Based on the analysis and consultation, a conceptual model for governance of CKMS is constructed.
Highlights
Information and communication technology (ICT) has changed the landscape of organisation business basis
This study focuses on the collaborative knowledge management system (CKMS) components and governance, established from a review of literature by the researchers and expert opinion acquired from several consultation sessions
Previous studies (Brown & Grant, 2005; Chua & Lam, 2005; Moshari, 2013; Riege, 2005; Schroeder et al, 2012) have depicted a number of scenarios of KM initiatives in Malaysian PSO (MPSO): (a) KMS exist in silos; (b) among agencies, there are different understandings of the KM concept; (c) there is minimal knowledge sharing across the public sector; (d) insufficient work transition plans are developed with regard to knowledge; and (e) agency staff believes that their knowledge solely belongs to their agency
Summary
Information and communication technology (ICT) has changed the landscape of organisation business basis. The role of KM governance is to provide the policies, processes and procedures necessary to ensure that the program works effectively. These must be clearly communicated to everyone involved. According to the Malaysian Public Complaints Bureau, most of the complaints received from 2009 to July 2013 were about failures or delays in attending or responding to the needs of customers (BPA, 2012) This is partly due to the lack of information and collaboration between government agencies (Ninth Malaysia Plan, 2006). This study focuses on the collaborative knowledge management system (CKMS) components and governance, established from a review of literature by the researchers and expert opinion acquired from several consultation sessions.
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