Developing and Implementing an Educational Program about Strategies of Conflict Resolution for the Head Nurses Working at Main Assuit University Hospital

Abstract

Background: Conflict is a power struggle in which a person intends to harass, neutralize, injure or eliminate a rival. Aims: to developing and implementing an educational program about strategies of conflict resolution for the head nurses working at the Main Assuit University Hospital. Study subject: included all head nurses who have 10 years of experience and more. Study tools included three tools, personal characteristics tool, knowledge test (pre, post and follow up), and Participants opinion tool. Results: It were a statistical significant difference between the head nurses' knowledge regarding all items of educational program content in pre, post and follow up. Conclusion: head nurses had satisfactory knowledge immediately after implementing of the educational program content. Recommendation: Follow up the head nurses application of mediation and negotiation styles of conflict resolution formats by continuous evaluation of retained knowledge.