Developing and Implementing an Educational Program about Strategies and Skills of Ambiguity Management for Nurse Managers

Abstract

This study aims to Developing and Implementing an Educational Program about Strategies and Skills of Ambiguity Management for Nurse Managers to improve the organization change in to positive manner. Study design: A quasi-experimental design was used. Setting: The study was conducted at Ministry of Health and Population Hospitals. Subject: Convenience sample of Nurse Managers. Methods: The data were collected using: Self-administered questionnaire including: Personal data sheet, Ambiguity management skills assessment scale. Program evaluation sheet including Nurse Manager's knowledge test. Nurse Manager's opinionnier sheet. Results: The study revealed that Nurse Managers had unsatisfactory knowledge level in pre-program assessment but satisfactory in post and follow up phase (90.9%, and 81.8%) respectively. The highest percentages of Nurse Managers have low knowledge about ambiguity management skills and strategies in preprogram assessment(81.8%), but high knowledge in immediate post and follow up phase(86.3%, 81.8%) respectively. Conclusion: There were statistically significant differences between pre& post and pre & follow up phases regarding; Nurse Managers Ambiguity management skills, Nurse Managers' knowledge about Ambiguity management skills and its strategies, .Recommendations: Further training for nurses and introduce the concept of ambiguity management skills and its strategies, to the curriculum of undergraduate and post graduate for its importance in nursing faculties