Developing an E-Government Research Roadmap: Method and Example from E-GovRTD2020

Abstract

Modern governments using innovative ICT have become an increasingly important factor of competitiveness and growth in the European Information Society. Public institutions are forced to improve their operation to become more efficient and effective. As a consequence, modern ICT heavily impacts and forms Government activities in cooperating and interacting with their constituencies. The use of ICT is expected to enable performance of business processes, integration of back-office systems among public (and private) sector, and provision of fully customized and personalized electronic services to the different stakeholders. To investigate what kind of research is needed to spur innovation in the public sector, the European Commission has funded eGovRTD2020, a specific support action in the 6 th Framework Program of IST. This contribution introduces the roadmapping methodology developed in the course of the project. Its application is exemplified with the description of a future research theme for advancing eGovernment towards innovative governments in 2020.