Developing a Team Behavioural Marker Framework Using Observations of Simulator-Based Exercises to Improve Team Effectiveness: A Drilling Team Case Study

Abstract

Background. Due to the challenge of conducting observations of drilling team behaviours on an offshore installation during actual operations, a high fidelity simulator provided the opportunity to observe team behaviours when managing complex and uncertain situations. Aim. This article describes how such observations were used to develop a team behavioural marker framework subsequently used for debriefing. Method. Team behaviours and interactions were recorded during 25 simulator-based training exercises which had been integrated into a technical training course. These were then analysed, and four dimensions, with example behaviours, were identified. Results. The behavioural markers formed the basis of training objectives, and provided structure for debriefing team performance. The use of the simulator provided concrete examples of both effective and ineffective behaviours. Conclusions. Notable improvements in drilling team interactions and behaviours were noted over the course of five exercises, which ranged in complexity and uncertainty, throughout the training course. Enhancing team non-technical skills will lead to safer and more effective performance, and facilitate the transfer from training to actual operations. Team members also became more familiar with the concepts and terminology of non-technical skills and integrated behavioural markers into workplace practices such as Tool Box Talks, Stop Work Authority, and Time-Outs.