Developing a Staff Development Framework for Nursing Homes in Malaysia: Content Analysis based on Expert Interviews

Abstract

This paper aims to develop a Staff Development Framework in Nursing Homes (SDF- NH) to improve staff and organisational effectiveness in Nursing Homes in Malaysia. Expert Interviews with five Nursing Homes were conducted via purposive sampling and analysed by Content Analysis. The results indicates that the SDF-NH integrates: (a) people, which are qualified staff, and development of attitude, skills, knowledge (ASK) and performance for the effectiveness of service delivery; (b) programme; which include training and motivation programme, practical courses, and job rotation as the practices; (c) process, is the strategy of continuous improvement of people and programme in the Nursing Home; (d) funds, are the government financial supports to assist the NHs; and; (e) rewards, are one of the incentives to retain staff services.