Abstract
Organisational performance has become an imperative management function within the non-profit sport context as increased pressure is placed on these organisations to provide a quality service to stakeholders in an accountable and transparent manner. The case presented here examines the issue of developing and implementing a robust performance management tool that can potentially help national sport organisation managers with the multitude of performance challenges now facing these organisations. The theoretical underpinnings of a performance management tool are presented followed by background information to a fictional national sport organisation (Racquetball Australia) and views from the CEO of the organisation in relation to the topic of performance management. The case is written from a fictional perspective so that instructors may adapt the case to suit the geographical context in which the class is taking place.
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