Developing a Measurement Scale of the Public Sector’s Ability to Adopt Lean

Abstract

The purpose of this article is to develop a measurement scale of the public sector’s ability to adopt Lean. The study focuses on the exploring phase of the Churchill paradigm. The scale measurement is constructed from the treatment of data from the survey carried out on a sample of 430 employees of administrations and territorial communities in Morocco. The exploratory research highlight five dimensions that might be used to assess the public services’ ability to implement the Lean approach. The five dimensions of the construct are: Leadership and team spirit, customer orientation, communication, employee training and continuous improvement.