Abstract
As advanced automated systems become more complex, there is a greater need to analyze the difficulty of human-automation coordination. We developed a novel visual analytics tool to evaluate human-automation coordination by examining the relationship between projection, explanation (retrojection), and the understanding of current events through time. The What’s Next Diagram visualizes demands on human sensemaking as operators answer Wiener’s key automation surprise question: what will automation do next. The tool can assess whether operators can answer the question directly and quickly given the design and architecture of human-automation systems. It can be used as a model of multi-agent coordination, as a tool for post-mortem analysis, or an aid for design. We illustrate how the tool can be used to identify system requirements for anomaly response in the aviation domain.
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