Determining the relationship between emotional labour and occupational

Abstract

The main purpose of our study is to descibe the relationship between emotional labor behaviors and the occupational commitment of academicians. The concept of emotional labor on which researchers often emphasized in recent years, is important for a sector where employees is in close and intense relationship with their co-workers. It discussed the three dimensions of emotional labor in this study; surface, deep and sincere behaviors (Oral ve Kose, 2011: 472). The occupational commitment that is a psychological bond between the individual and the occupation were analyzed under three dimensions, including affective, normative and emotional commitment. Within the scope of the research, from 273 academicians who worked at five state universities in Turkey collected data through the online survey method was analyzed using SPSS 18 software. According to research results, while there is a negative relationship between surface behaviour that is dimensin of emotional labour and affective commitment, it has been found to have a positive relationship between surface behaviour and normative and continuance commitment. The dimension of the deep behavior was in a meaningful relationship with normative commitment. A relationship in a positive direction has been determined between sincere behaviour and affective commitment