Determining Stakeholder Needs in the Workplace: How Mobile Technologies Can Help

Abstract

Mobile technologies offer exciting new opportunities to improve important requirements processes. However, providing usable, useful mobile requirements engineering (RE) tools is challenging due to mobile devices' limitations and limited knowledge on successfully using mobile RE tools in the field. You can use the reported lessons learned as an initial guide to develop and use mobile RE tools successfully. We believe that mobile RE tools will complement rather than replace traditional approaches, and the combination of context-aware and conventional elicitation and negotiation approaches has the potential to improve the quality of requirements. Evaluation studies also revealed several issues, including biases arising from the limited information available on mobile devices; integrated training, process guidance, and tool support for analysts; and guidance for end users to discover and document their own requirements. Further work in the mobile RE field is needed to address these issues. Mobile RE tools help elicit stakeholder heeds in the workplace. The authors discuss lessons learned that practitioners can adopt and use in their work