Determining Critical Success Factors (CSFs) of Facilities Management in High-rise Strata (HRS) Housings: The Case of Malaysia

Abstract

Aged, high-rise strata (HRS) housing’s safety is critical as to lengthening the life span of the physical buildings towards sustainability in cities. The performance of the facilities management (FM) organization managing HRS housing schemes determines the extent of residents’ expectations of the building. This study provides an empirical study on the identification of the critical success factors (CSFs) towards effectiveness of FM organization’s performance in managing aged HRS housing schemes in Malaysian industries. Through a face-to-face questionnaire survey throughout HRS housing, aged more than 10 years old after certificate of completion and compliance (CCC) issuance, this study examines the level of critical each of the success factor is considered from the perspective of committee members, facilities managers, and residents in Kuala Lumpur. All types of respondents’ categories felt that all 5 success factors were perceived as "critical", with the most emphasis given to the financial resources. These CSFs offer new insights into the understanding of the respondents’ perceptions towards their effectiveness performance in managing aged HRS housing schemes in Malaysian industries.