Abstract
While social support—friends, family, and colleagues—is one of the main sources of encouragement and digital literacy for older people, there is evidence that suggests that they may prefer formal sources of support. This study aims to verify the capacity of technological support services to promote literacy and Internet use by older people in multiple contexts. The participants ( N = 560) were retired adults (over 54) residing in Spain and habitual users of technological support services in four organizational contexts (nursing homes, community senior centers, university programs for seniors, and adult education programs). The results show the moderating role of organizational contexts on the capacity of formal technological supports to determine the use and appropriation of the Internet by older people. Finally, the findings are discussed in terms of their usefulness for initiatives that adapt to the needs of the users of these services.
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