Determination of Health Service for Beneficiary Satisfaction: A Study of Maysan Child and Maternity Hospital

Abstract

Background: Ensuring beneficiary satisfaction with health services is crucial for improving healthcare delivery and positively impacting public health. This study assessed beneficiary satisfaction at Maysan Child and Maternity Hospital in Iraq to identify areas for improvement. Method: Utilizing a Triple Likert scale questionnaire, data was collected from 63 beneficiaries between July and November 2023. Statistical analyses were conducted to evaluate satisfaction levels and determine any significant differences based on demographic factors. Results: The study revealed that most of the sample were female (82.5%), with the largest age group being 25 years and under (41.3%). Additionally, individuals with a primary school certificate constituted the most prevalent educational group (27%). Emergency services were the most commonly received health service (42.8%). Overall, beneficiary satisfaction with health services was high, with an arithmetic mean of 2.40, exceeding the hypothesized mean of 2. The standard deviation was 0.758, and the coefficient of variation was 0.321. Furthermore, no statistically significant differences were found in the satisfaction levels based on sex, age, educational achievement, or type of services received (P > 0.05). Conclusion: These findings underscore the importance of prioritizing beneficiary satisfaction to optimize healthcare delivery and meet evolving healthcare needs.