Abstract
The use of digital technologies such as Internet of Things (IoT) and smart meters induces a huge data stack in facility management (FM). However, the use of data analysis techniques has remained limited to converting available data into information within activities performed in FM. In this context, business intelligence and analytics (BI&A) techniques can provide a promising opportunity to elaborate facility performance and discover measurable new FM key performance indicators (KPIs) since existing KPIs are too crude to discover actual performance of facilities. Beside this, there is no comprehensive study that covers BI&A activities and their importance level for healthcare FM. Therefore, this study aims to identify healthcare FM KPIs and their importance levels for the Turkish healthcare FM industry with the use of the AHP integrated PROMETHEE method. As a result of the study, ninety-eight healthcare FM KPIs, which are categorized under six categories, were found. The comparison of the findings with the literature review showed that there are some similarities and differences between countries’ FM healthcare ranks. Within this context, differences between countries can be related to the consideration of limited FM KPIs in the existing studies. Therefore, the proposed FM KPIs under this study are very comprehensive and detailed to measure and discover healthcare FM performance. This study can help professionals perform more detailed building performance analyses in FM. Additionally, findings from this study will pave the way for new developments in FM software and effective use of available data to enable lean FM processes in healthcare facilities.
Highlights
Business intelligence and analytics (BI&A) is an umbrella term that refers to information systems to transform raw data into meaningful information and help reduce uncertainty in decision-making [1]
facility management (FM) key performance indicators (KPIs) were evaluated by ten healthcare facility managers
business intelligence and analytics (BI&A) are heavily used in FM to find out hidden relationships and to perform more comprehensive FM performance analysis
Summary
Business intelligence and analytics (BI&A) is an umbrella term that refers to information systems to transform raw data into meaningful information and help reduce uncertainty in decision-making [1]. It enables one to retrieve critical business information from the data stack This helps organizations to obtain a competitive advantage against counterparts [2]. Healthcare facilities are different from other business ventures, since: (i) the healthcare facility is open 24 h; (ii) the given services are very complex; and (iii) if wrong decisions or failures happen in the FM, it can result in loss of the patients’ life. Within this context, identification and measurement of KPIs for healthcare facilities are vital to improve performance of healthcare facilities and healthcare services. Shohet and Lavy [31] used 15 KPIs, which generally focus on performance and maintenance of healthcare facilities for the evaluation of the Israeli healthcare system
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