Abstract
Web 2.0 technologies are increasingly being used within all knowledge management processes. This paper extends previous studies on the use of internet technologies and knowledge management by analyzing factors affecting knowledge sharing through Web 2.0 technologies within small and medium-sized enterprises (SMEs). Drawing upon the technology-organization-environment framework, a model is developed to examine how distinct contextual factors influence the use of Web 2.0 technologies for knowledge sharing. A data set of Spanish SMEs is used to test the conceptual model and hypotheses. Results show that knowledge sharing through Web 2.0 technologies emerges from internal organizational and technological resources rather than from external pressure.
Highlights
The term Web 2.0 was coined to distinguish between traditional static Web sites and interactive knowledge creation platforms, where users are expected to draw from and contribute to knowledge databases simultaneously (Xin et al 2014)
Hypothesis 1 is was not supported, indicating that technology integration is not related to the use of Web 2.0 technologies for knowledge sharing in small and medium-sized enterprises (SMEs)
This paper investigates the effects of five TOE factors on the use of Web 2.0 technologies for knowledge sharing by using a data set of SMEs
Summary
The term Web 2.0 was coined to distinguish between traditional static Web sites and interactive knowledge creation platforms, where users are expected to draw from and contribute to knowledge databases simultaneously (Xin et al 2014). Knowledge Management 2.0 can be defined as the acquisition, creation and sharing of collective intelligence through social networks and communities of knowledge (Sigala and Chalkiti 2013). Web 2.0 technologies build an Internet-based digital platform on which users can exchange information, express thoughts, and reconfigure existing knowledge, which, in turn, may lead to new and improved knowledge (Colomo-Palacios et al 2013). With the advent of the second generation Internet technologies, and the associated reduction of communication costs, firms are migrating toward Web 2.0 technologies for information and knowledge management (Colomo-Palacios et al 2013). Firms are deploying Web 2.0 technologies such as social networking, wikis, and internal blogging to improve collaboration and knowledge sharing within their boundaries (Lim et al 2010)
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
