Abstract

This work has focused on the potential sources of conflict which may arise within an industrial distribution channel. The following sections report the theoretical bases which are applicable to this area of study, as well as the results of an empirical research work conducted in companies belonging to the Spanish chemical sector. The aims of this work were to identify the sources of conflict perceived by the manufacturers and distributors of this industry, stating the existence of discrepancies in their respective perceptions and discovering the variables able to influence the intensity with which each of these potential conflicts appears (from the manufacturers' perspective).

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