Determinants of Satisfaction with Solid Waste Management Services: A Central-Local Comparison in China.

Abstract

The Chinese central government proclaimed a mandatory or demonstration waste separation policy in some cities or counties to manage the increasing amounts of generated waste since 2017. Many cities and regions have also begun to build waste separation management systems and institutions, and community managers have created waste management rules and provided separation management services under the guidance of local government. However, little is known about how these policies or services have performed and the degree of residents’ satisfaction, especially regarding the central government. Therefore, the purpose of this study was to analyze the consequence of these policies using residents’ community and national satisfaction levels with solid waste management services (SWMS) and their determinants. An online survey in 2021 showed that the overall satisfaction levels of communities and national SWMS are similar, but the differences between rural and urban regions are significant. Residents’ satisfaction with community SWMS in urban regions was higher than national satisfaction, and the results in rural regions was contrary. The determinants of community and national satisfaction were also different and varied by region. To improve satisfaction, the government need to standardize basic management systems in different types of regions, gradually improve management services and institutions in rural areas and non-pilot cities and provide special services or facilities for less healthy residents.