Abstract
Abstract The aim of the present study was to evaluate the existing relationship between Quality of Life at Work (QWL) and personal quality of life, identifying factors that determinate the satisfaction and the employees’ turnover in hotel business. The high turnover of staff in the hotel business is a reality and eventually it is related to the payment offered by the sector, however, it is not only dependent on this aspect. The methodological approach included structured questionnaire, semi-structured interview and Likert-type scale structured questionnaire. The identified factors were related to the working environment and payment, which affect the employees’ satisfaction, the commitment to the contracting company, the quality of the work performed and also the staff turnover. The results showed that the hotels which offered better working conditions brought positive changes to their working environment, improved the quality of the selling product and the employees’ quality of life, increased customers’ satisfaction, reduced the staff turnover and raised the company profit.
Highlights
The emergence of the means of lodging is confused with the emergence of means of transportation, since “the hotel industry began with the first displacements of the human beings who sought accommodation” (Bühler, 2009, p. 21).For Duarte (2008, p. 25), the hotel sector “[...] had the initial basic function of housing those who, because they were outside their home, needed a room, a bed and a good bath”
We sought to characterize the group of 52 women interviewed
Their age ranged from 20 to 65 years, and the majority, 63.5% (33), were aged between 30 and 49 years. These women mainly occupied positions related to the organization, cleaning and preparation of food
Summary
The emergence of the means of lodging is confused with the emergence of means of transportation, since “the hotel industry began with the first displacements of the human beings who sought accommodation” (Bühler, 2009, p. 21).For Duarte (2008, p. 25), the hotel sector “[...] had the initial basic function of housing those who, because they were outside their home, needed a room, a bed and a good bath”. 25), the hotel sector “[...] had the initial basic function of housing those who, because they were outside their home, needed a room, a bed and a good bath”. 3, e3142, 2019 food, leisure and differentiated services adapted to the target public. According to data from the CAGED of the Labor and Employment Ministry - MTE (Brasil, 2015a, b), in Brazil, in May 2015, 217.179 people were admitted to work at housing, food, repair, maintenance and writing services, on the otherside, 226.269 employees were dismissed, obtaining a negative balance of 9,090 layoffs. In Minas Gerais there were 21,057 admissions and 21,550 disconnections in this sector. In the municipality of Viçosa, in May 2015, there were 108 admissions in accommodation, food, repair, maintenance, writing and 67 shutdowns. There is a high turnover of employees in this sector
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