Determinants of continued usage of pervasive business intelligence systems

Abstract

To cope with the huge data flow in today’s uncertain economic environment, organizations have pervasively adopted business intelligence systems (BIS) to provide internal and external information to stakeholders of all working levels in their decision-making scenarios. However, the continued pervasive usage of BIS has become a practical challenge. The aim of this study is to build a model to explain the pervasive BIS user’s continued usage. Besides the original Bhattacherjee’s continued usage model and Limayem et al.‘s model, which considers the habit construct, this study also includes the ideas of empowerment through individual authorization and intrinsic task motivation in the pervasive BIS context. The model was empirically tested using data from 117 respondents in Taiwan, obtained in two rounds of questionnaires to explain the situation of voluntary pervasive continued usage of BIS. The results support the original model of continued pervasive BIS usage and can be used to interpret psychological empowerment as a second-order construct. This study also demonstrated that habit has a direct effect on BIS usage and that psychological empowerment is influenced by structural empowerment, and acts as a pure moderator between pervasive continued BIS intention and continued usage behavior.