Abstract
During the COVID-19 pandemic, increased demand for contactless services has triggered the restaurant industry to adopt smart food lockers. Based on service quality theory, we investigated factors associated with consumer intention to use smart food lockers. We collected 222 valid questionnaires for the study and analyzed the data using the partial least squares structural equation modelling (PLS-SEM) and the fuzzy-set qualitative comparative analysis (fsQCA) method. Results of the PLS-SEM analysis show that food safety, convenience, perceived security, perceived control, and perceived time pressure significantly impact consumer intention to use smart food lockers. An MGA analysis shows that perceived protection during COVID-19 enhances the positive relationship between food safety and intention to use smart food lockers. For a more comprehensive view of the study’s findings, the fsQCA provides five scenarios that lead to high user willingness to use smart food lockers. This study provides practical insights into platforms and governments.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
