Abstract
A large number of hospitals and health facilities in India are at a high risk of being damaged by disasters. Continuity of healthcare during disasters is critical. This research surveys the hospitals in National Capital Territory of Delhi having more than 100 beds with an effort to understand and identify the determinants of business continuity management (BCM) in hospitals. The results of this study show that the six identified determinants; 1) funds for business continuity planning (BCP); 2) skills for BCM; 3) risk awareness; 4) contingency plan; 5) protocols for BCM; 6) government schemes; are the key determinants for BCM in hospitals. Besides these, another two determinants have emerged through a qualitative survey - the mandate by government for BCP in hospitals, and protocols for business impact analysis, that need to be validated by further research.
Highlights
IntroductionBusiness continuity management (BCM) is the development and implementation of a step-by-step plan for how any business establishment will recover and restore, either partially or completely, interrupted critical functions within a predetermined time after a disaster or an extended disruption
Business continuity management (BCM) is the development and implementation of a step-by-step plan for how any business establishment will recover and restore, either partially or completely, interrupted critical functions within a predetermined time after a disaster or an extended disruption.Despite the fact that growing economies like India are proud providers of the best possible healthcare at an affordable price, governments investment in this varies significantly from country to country
In each hospital one interview was conducted with the focal person responsible for safety in the hospital, and the other 1–2 interviewees were selected based on nomination from the focal person. 217 interviews were successfully conducted with 190 doctors and officials from 63 private and government hospitals
Summary
Business continuity management (BCM) is the development and implementation of a step-by-step plan for how any business establishment will recover and restore, either partially or completely, interrupted critical functions within a predetermined time after a disaster or an extended disruption. Despite the fact that growing economies like India are proud providers of the best possible healthcare at an affordable price, governments investment in this varies significantly from country to country. These critical facilities are at a high risk of collapse in case of any untoward incident or a disaster. There is a need to identify the factors that contribute to better performance of health facilities in emergencies by virtue of business continuity planning and implementation of such plans.
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