Abstract
Introduction: : Response time is the handling speed calculated when the patients arrive at the hospital until they are treated. It is influenced by several factors according to Gibson Performance Theory. The research approach aimed to analyze individual factors including: skills, emergency training, gender, age, length of working, and education, organizational factors: rewards, and psychological factors: nurse motivation that influences the response time of the nurses in emergency departments at general hospitals in Madura. Methods: The research method used was a descriptive-analytic study with a cross-sectional approach. The sampling technique is total sampling, which is 101 nurses. Independent variables are skills, emergency training, gender, age, length of working, education, rewards, and motivation. Dependent variable is response time. Data were collected using a questionnaire and direct observations on nurses, data were analyzed using the Multiple Regression Logistic test. Results: The results show that there was no correlation between age (p= 0.996); education (p= 0.913); length of working (p= 0.921); training (p= 0.830); skill factor (p= 0.999); and motivation factors (p= 0.471) with response time. Whereas gender (p= 0.020); and reward factor (p = 0.020) were related with response time. Conclusion: In order to improve patients’ handling procedure, hospitals should give support to nurses, like promotion or salary. Hospitals are expected to record documentations about the number of patients according to triage category and how fast nurses handle them because it may be an evaluation for rooms.
Highlights
Response time is the handling speed calculated when the patients arrive at the hospital until they are treated
The majority were male with 69 nurses
Individual factors, including age, sex, education, length of work, and training in this study were only gender factors related to response time in P1 triage, while age, education, length of work, and training are not related to response time in triage P1 (Red), P2 (Yellow), or even P3 (Green)
Summary
Response time is the handling speed calculated when the patients arrive at the hospital until they are treated. It is influenced by several factors according to Gibson Performance Theory. The research approach aimed to analyze individual factors including: skills, emergency training, gender, age, length of working, and education, organizational factors: rewards, and psychological factors: nurse motivation that influences the response time of the nurses in emergency departments at general hospitals in Madura. Independent variables are skills, emergency training, gender, age, length of working, education, rewards, and motivation. Results: The results show that there was no correlation between age (p= 0.996); education (p= 0.913); length of working (p= 0.921); training (p= 0.830); skill factor (p= 0.999); and motivation factors (p= 0.471) with response time. Response time is categorized with several priorities, including P1(Red) for emergency patients with a treatment time of 0 minutes, P2 (Yellow) for emergency patients with a treatment time of less than 30 minutes, and P3 (Green) for low emergency patients with a treatment time of less than 60 minutes (Permenkes, 2018)
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