Detection of Phishing and User Awareness Training in Information Security: A Systematic Literature Review

Abstract

Phishing is a method of online fraud where attackers are targeted to gain access to the computer systems for monetary benefits or personal gains. In this case, the attackers pose themselves as legitimate entities to gain the users' sensitive information. Phishing has been significant concern over the past few years. The firms are recording an increase in phishing attacks primarily aimed at the firm's intellectual property and the employees' sensitive data. As a result, these attacks force firms to spend more on information security, both in technology-centric and human-centric approaches. With the advancements in cyber-security in the last ten years, many techniques evolved to detect phishing-related activities through websites and emails. This study focuses on the latest techniques used for detecting phishing attacks, including the usage of Visual selection features, Machine Learning (ML), and Artificial Intelligence (AI) to see the phishing attacks. New strategies for identifying phishing attacks are evolving, but limited standardized knowledge on phishing identification and mitigation is accessible from user awareness training. So, this study also focuses on the role of security-awareness movements to minimize the impact of phishing attacks. There are many approaches to train the user regarding these attacks, such as persona-centred training, anti-phishing techniques, visual discrimination training and the usage of spam filters, robust firewalls and infrastructure, dynamic technical defense mechanisms, use of third-party certified software to mitigate phishing attacks from happening. Therefore, the purpose of this paper is to carry out a systematic analysis of literature to assess the state of knowledge in prominent scientific journals on the identification and prevention of phishing. Forty-three journal articles with the perspective of phishing detection and prevention through awareness training were reviewed from 2011 to 2020. This timely systematic review also focuses on the gaps identified in the selected primary studies and future research directions in this area.