Designing Online Help Desk System for Colleges

Abstract

Owing to the difficulties that are faced by staff in transferring information/data, unwilling attitude of some Concordia College staff when checking their students’ information, fragile nature of students’ information, and difficulties parent encountered when checking their wards information, coupled with time wasted in manual processing of students’ information, this project aimed at developing an Online Help Desk system to checkmate the difficulties parent and staff encounter when trying to check for information about Concordia College and its students/wards. The system development methodology adopted for this research was Structured System Analysis and Design Methodology. Flowchart, use-case diagram, database design and entity-relationship model were used to define the system design. PHP, HTML, CSS, Bootstrap Frontend Framework, jQuery and MySQL were the technologies used in implementation of the new system. The new developed system is achieving the aim of this study. It was recommended that Concordia College, Yola should increase the awareness level of the existence of this system, other schools should also adopt this type of system to enable easy information dissemination to parents/guardians of prospective students, and that future researchers in this field should consider developing mobile versions of this kind of system, to facilitate accessibility and use by various stakeholders.