Abstract
Nowadays, services based on technology is the fastest solution to know and get the information or to decide in the serving activities. XYZ mall has a good complaint management as the best services for the tenant property. Previously, the complaint management already existed based on the website. Nowadays, website is not effective anymore. According to the survey result, users are rarely use website to know the information, that’s why developing the mobile application is needed as an information media. Mobile application is the great solution because of the smart phone is used in a various party in the world. So, on of the solution for XYZ mall for this problem is designing mobile e-complaint tenant for XYZ mall. This application is designed with Grounded Research method and UML. This application can have accessed with android smart phone so can be handled faster.
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