Designing a Knowledge Strategy Model for Iranian Public Organizations: A Study on Electricity Industry

Abstract

The present paper raises these questions that how is the state of knowledge strategy in Iran's public organizations now (Electricity Industry) and how should be the state of knowledge strategy in Iran's public organizations (Electricity Industry) until horizon 2025 and also what is the combination of optimal knowledge strategies to fill the knowledge gaps in the Iran's public organizations (Electricity Industry). The purpose of these questions is to identify and explain knowledge strategies and also make strategic change in the current knowledge management in public organizations in order to fill the gap between the perceived situation of perspective horizon and current situation of knowledge management proportional to prevailing conditions in public organizations. In order to determine the knowledge strategies in public organizations, at first the main assumptions of knowledge strategy design in both areas of internal environment and external environment were considered and by using Fuzzy Delphi method, opportunities, threats, strengths and weaknesses of knowledge were identified and then knowledge strategies were identified by using the experts opinion and prioritized by technique of Network Analysis. Statistical population of this study is public organizations in Electricity Industry that 137 samples were selected randomly and by using questionnaires with help of Gap Analysis, the difference between current and desired situation was identified. According to the Gap Analysis that is done in four axes of knowledge strategy, some actions are proposed in the form of Forty-nine solutions to improve the current situation and reduce the gap.