Abstract
This paper describes a case history of the design of a government form. In particular, three kinds of problem are identified and discussed: contextual problems of relevance and interpretation; problems of reading sequence and conditional branching instructions; and a range of typographic problems. Typography is seen as a particularly important way of signalling the information structure of forms, and typographic techniques are discussed in some detail.
Full Text 
Sign-in/Register to access full text options
Sign-in/Register to access full text options 
Paper version not known
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
