Abstract
Purpose The interview explores the Live Enterprise model at Infosys. The idea is to enable mature companies to transform into a business with digital native agility, with many small teams innovating while leveraging shared digital infrastructure, in an environment of continuous evolution and learning. Design/methodology/approach Jeff Kavanaugh, Vice President and Global Head of Infosys Knowledge Institute, the research and thought leadership arm of Infosys, explains how the model promotes rapid experimentation through the digital runway, innovation at the edges by distributed micro-teams and extreme automation at scale for repeatable processes and functions. He and co-author Rafee Tarafdar describe the inner workings of this model in their new book “The Live Enterprise: Create a Continuously Evolving and Learning Organization”. Findings Outcomes are made possible by four capabilities: hybrid talent, a design-to-evolve mindset, a digital runway and a ‘micro is the new mega’ approach to transformational change. Practical implications Micro is the new mega because the Live Enterprise model uses frequent micro-change releases at scale in short sprints. The cumulative effect of these many small changes compounds quickly to transformational change Originality/value Essential reading for executives at mature companies who need to compete in the new digital environment. Offers such revolutionary ideas as: Employee experience (EX) is as important as customer experience (CX) in the live enterprise
Highlights
When Nandan Nilekani, Co-founder and Chairman of Infosys, stepped back from the global consulting and IT company to take a senior post in the Indian national government, he envisioned and led the ground breaking Aadhaar initiative to provide a digital identity to more than 1.2 billion Indian citizens
Jeff Kavanaugh and Rafee Tarafdar describe the inner workings of this model in their new book The Live Enterprise: Create a Continuously Evolving and Learning Organization.[1]
Jeff Kavanaugh: The initial inspiration came from Nandan Nilekani’s experience leading the very successful Aadhaar initiative in India, which led us to create the idea of the Live Enterprise as a “designed to evolve” strategy and execution mode and to apply it to ourselves at Infosys first
Summary
Provide tools for rapid experimentation through the digital runway, innovation at the edges by distributed micro-teams and extreme automation at scale for repeatable processes and functions They are designed to deliver incremental value every few weeks to advance organization performance and culture. “Quantum organizations provide tools for rapid experimentation through the digital runway, innovation at the edges by distributed micro-teams and extreme automation at scale for repeatable processes and functions.”. The knowledge graph links all data spanning employees, customers, partners, networks and devices, plus the interactions in between This large set of previously isolated islands of information are connected and indexed, allowing enterprises to make data-driven decisions, plus sense, process and adapt to changing business stimuli. Once the organization develops the ability to make decisions in an automated manner and has real-time visibility to everything in each of these ways, it becomes “alive.”
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