Abstract
Information systems (IS) increasingly expand actor-to-actor networks beyond their temporal, organizational, and spatial boundaries. In such networks and through digital technology, IS enable distributed economic and social actors to not only exchange but also integrate their resources in materializing value co-creation processes. To account for such IS-enabled value co-creation processes in multi-actor settings, this research gives rise to the phenomenon of digital value co-creation networks (DVNs). In designing DVNs, it is not only necessary to consider underpinning value co-creation processes, but also the characteristics of the business environments in which DVNs evolve. To this end, our study guides the design of DVNs through employing service-dominant logic, a theoretical lens that conceptualizes value co-creation as well as business environments. Through an iterative research process, this study derives design requirements and design principles for DVNs, and eventually discusses how these design principles can be illustrated by expository design features for DVNs.
Highlights
Information systems (IS) increasingly expand actor-to-actor networks beyond their temporal, organizational, and spatial boundaries
Guided by Sonnenberg and vom Brocke’s (2012, p. 392) cyclic Design science research (DSR) process, we identify nine digital value co-creation networks (DVNs) design requirements and four DVN design principles
Serve as a means to convey design knowledge that contributes beyond context-bound DVN instantiations (Kruse et al, 2015)
Summary
Information systems (IS) increasingly expand actor-to-actor networks beyond their temporal, organizational, and spatial boundaries In such networks and through digital technology, IS enable distributed economic and social actors to exchange and integrate their resources in materializing value co-creation processes. IS research focuses on the emergence of globallyconnected digital infrastructures as socio-technical systems (Henfridsson and Bygstad 2013; Tilson et al 2010) To account for such IS-enabled value cocreation processes in multi-actor settings, this research gives rise to the phenomenon of digital value cocreation networks (DVNs) as the investigated IS phenomenon in this study. We designate DVNs as complex, socio-technical service ecosystems to configure emergent, networked, and IS-enabled value cocreation processes resulting in digital service (Breidbach and Maglio 2016; Lusch and Nambisan 2015)
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