Abstract
With the increasingly serious aging problem, getting around in communities has become an important means of socializing for older adults. This study proposes a new community aging-friendly transportation service system from the perspective of service design, so as to help realize the sustainable development of community services. To achieve this objective, the pain points and demands of older adults while traveling in communities were collected through a questionnaire survey, focus group interview, and user journey map. In addition, the grounded theory was applied to encode the qualitative data obtained in the focus group interview, so as to explore the path composition and dimension connotation of designing community transportation services. Based on the research results, we found that service strategy, service foundation, service support, and service effect are the key factors influencing customized transportation services. The established model covers the design framework of the service system, customized traffic service process, design strategy of community stakeholders, and traffic service system diagram. These research results provide references for community managers, community service providers, and designers.
Highlights
IntroductionThe rapid rise in population aging has become one of the most important global challenges in the 21st century
Panagiotis Georgakis, BabisThe rapid rise in population aging has become one of the most important global challenges in the 21st century
The unique community service model in China is developed with the following characteristics: (1) services are provided in a mixed vertical–horizontal structure, unlike models abroad that primarily employ social service institutions; (2) quasi-governmental elder care organizations are managed and organized by non-governmental social service organizations; and (3) services are offered by private small business service providers and volunteers, rather than professionals [5]
Summary
The rapid rise in population aging has become one of the most important global challenges in the 21st century. The potential impact of population aging on labor markets and economic performance and the financial pressure that many countries may face in the coming decades affect public health care systems, pensions, and social protection plans for older adults [1]. China will continue to face the pressure of long-term unbalanced population development in the future [2]. Against the backdrop of the global aging trend, the strategic development of senior-friendly community facilities and services is necessary for communities in the future. Previous studies have shown that for many older adults, community services, including family services, catering, and transportation, are an important aspect of their independence [3].
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