Abstract
With the rapid speed of development for information technology in China, Chinese middle-aged and older adults benefit from various of mobile applications and services. However, most of them have difficulty to learn to use these mobile technologies. Thus, the goal of research is to design an interactive tutorial for middle-aged and older adults, which can adapt to existing applications. By conducting a survey to investigate their requirements for smartphone mobile applications tutorials and doing empirical analysis of the survey, we designed “Help Center”, which solves the problems we found from the survey study: 1) by implementing a fixed FAB (Floating Action Button) button as the access of help feature, the problem that users “can’t find the help features in a mobile application” is solved; 2) by implementing a PIP (picture in picture) tutorial, which allows users to do operations while watching the instructions, the problem that users “can remember nothing but easy instructions of on-boarding tutorials” is solved; 3) “learning center” feature solves the problem that users “don’t know how to express the problems that they are facing with”; 4) “icons and features” feature solves the recurrent problem of users “feeling confused with the meanings of icons and features”.
Highlights
IntroductionChina is experiencing an accelerated increase in the older adults’ population
Though several principles are summarized from related work, specific requirements of Chinese middle-aged and older adults for mobile applications tutorials are unknown
In our research, we conducted a survey among Chinese middle-aged and older participants to investigate their requirements, including the following aspects: 1) Adoption and expertise level of mobile applications; 2) Preference of methods to solve problems; 3) Attitudes towards and behaviors of on-boarding tutorials and help functions; 4) Problems with and required contents of on-boarding tutorials and help features
Summary
China is experiencing an accelerated increase in the older adults’ population. In parallel with the exponential growth of the aging population, the speed of development for information technology is rapid too. Various applications are influencing the lives of Chinese middle-aged and older adults. Social applications, such as Wechat, and shopping applications, such as Taobao, make people’s lives more convenient. Previous studies have shown positive impact for older adults to use mobile applications, which have potential to improve their quality of life and maintain their independence for middle-aged and older people. Previous studies suggest positive impact of mobile applications for older adults—improving their quality of life and maintaining their sense of independence (Plaza et al, 2011) (Leung et al, 2012)
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