Abstract

E-Government delivers services into inhabitant electronically, action, and another government existence. This is analogous to document centric approach in traditional service delivery by the government. One of the most crucial factor regarding the reliability of government services is the security factor, which eventually leads to the social acceptance and satisfaction. E-Government is now a day is the response to the rapid development in the information technology especially in the automation of the process of service delivery. The model introduced by this paper is built over the social behavior of entities that shares the knowledge and provides decision-making baselines. Each entity is capturing its own knowledge and crystalize it with other entities within the communities. In this paper JAVA Agents where built to represent the individuals, which are attached to certain interaction points, for example each intelligent agent is attached to a web site representing the source of knowledge and behavior capture. Results proven that the social behavior of the software intelligent agent is a huge potential toward establishing social acceptance due to the smart behavior in collecting information regarding the utilization of the service, Three sites have been built along the implementation of paper to pursue its hypothesis; this is to represent government web sites deliver certain services and over which an intelligent agent is attached to capture the behavior of users and later on broadcast captured knowledge to other agents (i.e., the community is composed of four agents). The knowledge and expertise have been mutually exchanged and the overall knowledge has been proven to be converged toward the maximum experienced Agent.

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