Design of a process management system

Abstract

This publication is the result of research on process management systems applied to business organizations to improve disorganization in their operations and that are basically linked to the duplication of activities, or lack of management to contact a customer for sale. or renewal of products or services, which directly influences the income of the organization and therefore affects the profitability of the business, its productivity and competitiveness. With an exploratory and descriptive approach, part of the available bibliographic population on management systems by process was reviewed, from which the most relevant aspects were taken according to the authors of the research project, together with the professional experience in managing these management systems. by processes, and it was possible to propose an own design of a management system model by processes. In the repeated application of the same, it will be validated.