DESIGN MODEL FOR ADAPTATION OF HUMAN RESOURCE MANAGEMENT AND INFORMATION SECURITY IN THE IMPLEMENTATION OF ONLINE SINGLE SUBMISSION WITH PRINCIPLES OF INDUSTRY 4.0

Abstract

In today's Industry 4.0 era, government institutions responsible for providing licensing services in Indonesia face a unique challenge of balancing the demands for expedited service provision while maintaining a high standard of information security and privacy. The success in this endeavor is dependent upon the leadership, coordination, competence, and performance of human resources (HR) within these institutions. The objective of this study is to design a model for the adaptation of HR management and information security strategies in the implementation of online single submission (OSS) systems for business licensing, in accordance with Industry 4.0 principles. The research employs a qualitative methodology utilizing the Soft Systems Methodology (SSM) approach. Data was collected through interviews. The SSM analysis yielded a design model for the adaptation of HR management in the implementation of OSS systems. This model is a novel contribution of the study and comprises an integrated approach of four different HR management models which describes the strategies of leadership, coordination, competence and performance of HR in the implementation of OSS systems based on Industry 4.0 principles. The signicance of this research lies in providing recommendations for the improvement of HR management and information security strategies in the implementation of OSS systems for business licensing in government institutions, as per Industry 4.0 principles, thereby supporting the role of these institutions in Electronic Government Systems (SPBE).