Design Method of Intelligent Touchpoint: Intelligent Auto-Loading Cargo Transport Vehicle for Automobile Passenger Transportation

Abstract

The integration of passenger and cargo transportation has become a new profit development point in the transformation of automotive passenger transport services, and cargo vehicles are a major service touchpoint for the integrated passenger and cargo transport system. This study presents a set of intelligent service touchpoint design principles with intelligent perception, connection, analysis, decision-making, and execution, to innovate the integrated intelligent service system of automobile passenger and cargo transportation, and intelligent self-loading and unloading cargo transport. Based on the field data of cargo transport services of five automobile passenger stations in China, the problems are analyzed and summarized from the aspects of service facilities, content, price, and process, and ultimately form an intelligent service system integrating automobile passenger and cargo transportation. Next, the proposed system is analyzed and compared with five existing intelligent consignment products, and target tasks and requirements of cargo transport vehicles are extracted. The system realizes the usability evaluation of the functional prototype through the combination of open-source hardware, Arduino platform, and mechanical transmission structure, and verifies the availability of the design principles of intelligent service touchpoints.