Abstract
In an automated airport ground transportation system, passengers who are not familiar with the system nor oriented with respect to the airport, are faced with the problem of selecting a vehicle and destination to change between airlines. The design of an interface between an untrained human user and an automated system requires skillful application of basic human factors principles. An existing system was studied to determine its effectiveness. Passengers were interviewed to identify specific problems. An operational sequence diagram was used to analyze the interface problem. A simplified sequence is proposed in a design modification which can be implemented at minimum cost. A redesign of the complete interface, using the power of the computer which controls the system, and applying human factors principles, results in a greatly simplified operational sequence diagram and is recommended for future systems.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the Human Factors Society Annual Meeting
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
