Abstract
Quality Function Deployment (QFD) is used for translating customers' vague languages into technical languages. Of late, researchers and theoreticians have been contributing advanced QFD models. In this context, this paper reports a research project which was begun by adopting a new technique called Total QFD (TQFD). Today's competitive world expects innovation coupled with quality rather than mere technical languages. TQFD may evolve technical languages without containing any innovation. Hence, a new technique named Innovative TQFD (ITQFD) was designed. An exclusive financial accounting system was designed to portray the performance of ITQFD, which is dominated by intangible transactions. The practicality of ITQFD and its financial accounting system was tested by conducting an implementation study in an electronic switch-manufacturing company and substituting the data on ITQFD's projected performance. The results of statistical tests on the feedback data indicated the practical validity of the frameworks ...
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